Hostgator offers a 100% money back guarantee for new customers that sign up for their web hosting plans. Hostgator’s money back guarantee is valid for up to 45 days from the date of purchase. If you are not satisfied with the web hosting within 45 days, you will get a full refund. If you want a full refund, you need to complete the cancellation request form at the Hostgator website. The cancellation form will require you to provide information such as primary email address, domain name, cPanel username, cPanel password and the type of hosting plan. In addition, you have to state your reason for canceling the Hostgator web hosting account. The reason you provide must be logical and valid so that Hostgator will consider refunding back the full payment amount to you.
After you have submitted a request to cancel your account, you will receive a confirmation email from the Hostgator team. Normally, you will get a confirmation email to cancel your account within 1 hour. Later, you will receive a separate cancellation confirmation email. The second cancellation confirmation email will be sent to you within 48 hours. Once you receive the cancellation confirmation email, you must reply to it. In the reply, you must state your intention for Hostgator to cancel your hosting account and issue a full refund. You have to obtain a written confirmation from the customer support team at Hostgator regarding the refund amount.
After the amount is refunded, you will see it in your credit card account. If you use Paypal to make payment for the Hostgator hosting plan, you should see the refund amount in your Paypal account immediately. On the other hand, if you use credit card to pay for the Hostgator hosting plan, you will have to wait up to 15 days for the refunded amount to appear in your credit card statement. Customers who have subscribed to Hostgator plans through Paypal must login to their Paypal accounts and unsubscribe from it. Even if Hostgator has issued the refund, you still need to unsubscribe the membership through your Paypal account. Once you have unsubscribed from the membership, Hostgator cannot deduct the fee automatically every billing cycle.
If you did not see the confirmation email in your inbox, it means that the Hostgator team did not receive your cancellation request. As a result, you will be responsible for any fee that is charged on your credit card. It is recommended that you contact customer support through the online chat system if you did not receive a confirmation email. Hostgator will charge a pro-rated fee if they find out that you did not use your hosting account at all. The pro-rated charge will never be refunded until you submit the cancellation request form.
Hostgator money back guarantee terms are listed in its terms of service statement. To learn more about the money back guarantee terms, you can go to the Hostgator.com website and read the Terms of Service statement. In the terms of service statement, there is a link to the account cancellation form.
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